Came across this problem on a computer, and a few places suggested the following method, and it worked for me:
1. Open Windows Explorer/File Explorer, i.e. go into a normal folder.
2. At the top of the window, click on the ‘view’ tab at the top of folder. under the title.
3. You should now see a button that says ‘Options’ in the updated ribbon content. Click on it.
4. A dialog box will appear. On the ‘General’ Tab (which appears by default), un-tick the two privacy options “Show recently used files in Quick access” and “Show frequently used folders in Quick access”.
5. Apply/OK to exit.
6. Try making a new folder and seeing if it works as it should now.
Good luck!
Peter
